- Requisition # 2024-151866
- ShiftDay
- StatusPer Diem
Overview
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Greeter serves as liaison between patient and hospital staff. Assist patients in interpreting hospital policies, procedures, and services, and in obtaining solutions to problems and concerns. Assist manager in gaining awareness of patient's perceptions of the hospital experience.
Responsibilities
A day in the life of a Guest Ambassador with Hackensack Meridian Health includes:
- Acts as Liaison: Acts as liaison between patient and staff personnel on issues of care and communication. Provide appropriate avenues through which information may be obtained and concerns may be voiced regarding rights, care, and service.
- Data Collection & Reporting: Completes patient call-backs on non-clinical level to ascertain patient satisfaction of prior visits. Assists the department with data collection and reporting as designated by Nurse Manager.
- Goals and Objectives: Assist Manager in developing and updating goals and objectives for Emergency Services (Prompt Care and ED). Reviews and provides input on goals, policies and procedures as needed.
- Hospital Committees: Participates in hospital committees as requested. Actively participates in Department/Hospital committees each year.
- Information: Provide information and support to patients/families/visitor in role as Emergency Department Greeter. Greets patient and their family members upon entrance to emergency department. Instructs/assists patients to sign-in triage book. Directs patients/families to registration, Prompt Care, etc. as directed by ED staff. Answers questions regarding ED procedures. Monitors flow in ED waiting room and ED entrances. Maintains open dialogue with all ED staff.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Qualifications
Education, Knowledge, Skills and Abilities Required:
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
Awards We’ve Received
US News & World Report 2023
- HUMC - #1 Hospital in NJ & #5 in NY Metro Area
US News & World Report 2023
- Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ
US News & World Report 2023
- JSUMC - #6 Hospital in NJ
2023
2023 & 2022 Magnet Designations
for 9 HMH Institutions
Newsweek 2022 Best Hospitals USA
- HUMC - #57
Newsweek 2022 America’s Best Addiction Treatment Centers
Blake Recovery Center at Carrier Clinic - #2
Diversity Inc. 2023
Top Hospital and Health Systems
Becker’s Hospital Review 2022
- Top Places to Work in Healthcare
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