Admission/Guest Service Associate - Full Time - Day Jobs in Hackensack at Hackensack Meridian Health

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Admission/Guest Service Associate welcomes all guest to the Center for Ambulatory Surgery, and registers and admits patients for procedures.

Responsibilities

A day in the life of a Admission/Guest Service Associate at Hackensack Meridian Health includes:

• Responds to requests for directions in an accurate and precise manner providing written directions when appropriate.
• Answers telephone in a courteous and professional manner.
• Assures the public area of the Center for Ambulatory Surgery reception and admitting areas are in appropriate condition.
• Coordinates public nutrition area by preparing coffee and maintaining supplies
• Facilitates flow of information to families; assists patients and families with any non-clinical questions, concerns and/or personal needs they may have (i.e., belongings, delays, etc.).
• Coordinates the investigation and response of any patient complaint and responds to patient complaints.
• Collaborates with the Administrative Director of Perioperative Services, Nurse Coordinator, the Supervisor of Consumer Affairs and the Director of Consumer Affairs on patient satisfaction.
• Facilitates post-operative communication between physicians and family members.
• Identifies opportunities for increased satisfaction by listening to perceptions and concerns expressed by patients and families.
• Handles and maintains with Risk Management lost property claims for patients.
• Interviews patients and family in the department, via telephone or elsewhere as appropriate by interpreting and explaining necessary information for the registration process in an accurate, independent and precise manner; checks history (PIDX) accurately to prevent duplication and determines essential financial data (e.g. guarantor, insurance and admission source).
• Maintains accurate medical record data.
• Maintains compliance with Federal, State and Medical Center requirements for interpreting and completing all essential patient forms (e.g. consent, advance directive, charity care, etc.); collects monetary deposits as required and forwards appropriate forms to credit in a timely and proper fashion.
• Interprets HUMC policies and procedures relative to the registration process and services to facilitate informed consent.
• Maintains and organizes patient charts to expedite the registration process on the day of service, and coordinates charts for the next day's cases.
• Completes all beginning and end of shift procedures to ensure consistency of service provided by department and communicates all important information to following shift to ensure smooth transition.
• Maintains supply levels and orders replacement in a timely manner.
• Maintains accurate cash collection process in accordance to policy and procedures; maintains a cash drawer for cash collection (i.e., cash, check, credit card); utilizes McBee System which will include receipts and ledger sheets.
• Performs tasks of patient appointment coordinator when assigned.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
• Adheres to the standards identified in the Medical Center's Organizational Competencies.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Secretarial skills - 50 words per minute typing and computer skills.
• 4-6 months hospital experience with medical terminology and operating rooms terminology.

Education, Knowledge, Skills and Abilities Preferred:

• College degree.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Compensation
Starting at $19.33 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.