Patient Engagement Liaison - Full Time - Day Jobs in Old Bridge at Hackensack Meridian Health

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Patient Engagement Liaison functions as a liaison between the patient/family and Raritan Bay Medical Center by addressing issues and concerns raised by the patient and /or family to improve patient satisfaction and create an environment for patient engagement. To perform customer relations services and comfort measures for patients seeking medical services at Raritan Bay Medical Center.

Responsibilities

A day in the life of a Patient Engagement Liason at Hackensack Meridian Health includes:

• Provides customer relations services/comfort measures through initiating and maintaining effective communication with patients and/or their families.
• Introduces self and explains role and other basic non-clinical information.
• Routinely interacts with patients and/or their families in a consistent and continuous manner.
• Provides emotional support to patients and anxious family members.
• Assists in investigating any patient complaints and refers to appropriate departments.
• Makes regular rounds on all patients.
• Keeps Manager informed of all complaints on an on-going basis.
• Responds to patients/family non-clinical requests and communicates problems/concerns/observations to appropriate clinical staff members.
• Presents self in an approachable, non threatening manner.
• Assists in helping patients move through the hospital system by acting as a liaison between patients, their families and hospital personnel especially as it relates to housekeeping services or escort services.
• Maintains effective communication with coworkers in the department and interdepartmentally. 
• Assists in the Patient Satisfaction process.
• Interacts with patients in a manner appropriate for individualized, developmental, cultural and spiritual needs for the ages of those patients served.
• Participates in collaborative problem-solving. Actively promotes non-defensive team building. 
• Ability to work in challenging situations involving issues of delivering difficult messages including death and dying.
• Maintains an environment that promotes patient and personal safety.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. 
• A minimum of one year in a healthcare setting, preferably in an acute care hospital/facility.
• Demonstrates the ability to relate to people in a warm and consistently friendly manner. Teamwork orientation, commitment to customer service excellence and collaborative approach.
• Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patient, families, providers and interpreter.
• Excellent customer service/teamwork skills and flexibility.
• Ability to exercise tact and judgment regarding personal/confidential matters. Performs work in a professional, ethical and reliable fashion.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Bilingual in English and Spanish OR Bilingual in English and Polish.
• Knowledge of medical terminology. 

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Compensation
Minimum rate of $28.93 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.