Skip to main content

Access Service Rep- FT- Day Jobs in Forked River at Hackensack Meridian Health

Search Jobs

Search
Jobs

Access Service Rep- FT- Day

SOUTHERN OCEAN MEDICAL CENTER Forked River, New Jersey
Apply
  • Requisition # 2023-134502
  • ShiftDay
  • StatusFull Time with Benefits

Overview

“Our team members are the heart of what makes us better. At Hackensack Meridian  

Health we help our patients live better, healthier lives — and we help one another to  

succeed. With a culture rooted in connection and collaboration, our employees are  

team members. Here, competitive benefits are just the beginning. It’s also about how  

we support one another and how we show up for our community. Together, we keep  

getting better - advancing our mission to transform healthcare and serve as a leader of  

positive change.” 

Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!!

The Access Service Rep is the database manager for patient demographics in hospital information systems and other integrated systems that support the Lifetime Clinical Record and receivables. This role manages patient financial data in the hospital information system to ensure timely and successful reimbursement. These responsibilities are key for the network continuum while providing excellent customer service and patient safety.

Responsibilities

  • Consistently evaluates documents and collects the financial obligation of the patient adhering to insurance and EMTALA regulations. This will be measured by, for example, but not limited to: co pays, deductibles, coinsurance, and self-pay fees.
  • Demonstrates a flexible work style with ability to handle a high degree of pressure, heavy workloads, multiple requests, and numerous interruptions in a positive manner, establishing priorities for effective work completion.
  • Adapts quickly to changing conditions, assimilating new processes into job functions, and taking ownership. These can be measured by, for example, but not limited to: registration/applications, scanning, wait times, abandoned calls bedside registrations, appropriate use of time, etc.
  • Accurately collects, records, and reports complete information using interview techniques and critical thinking skills. These can be measured by, for example, but not limited to: Demographic Information, INR, Revision of ET Quick Registrations, Accuracy of Patient Status Transfers, Vault Counts, Audits, Number of duplicate account creation, Primary Care Physician Information, Email Address, MSP, etc.
  • Consistently demonstrates skill and knowledge of resources available to assist in critical decision making, These can be measured by, for example, but not limited to: HDX, Web-sites (ie: Access, CareCore, Passport, Insurance Companies, Code Correct), Scheduling system, Compass, Navinet and Med Metrix.
  • Consistently documents the status of tasks that support responsibilities in the workflow process in the appropriate locations. These can be measured by, for example, but not limited to: Automated eligibility, Consents, Important Message from Medicare, Patient's individual financial responsibility, copays, deductible and coinsurance, Authorizations/Referrals.
  • Consistently completes the financial workflow process using critical thinking skills and interview techniques. These can be measured by, but not limited to cash posting, COB, timely management of the DNFB and tracking LOS, authorizations, medical necessities, referral and NOA requirements, technical denials, Account activation, Managed Care insurance benchmarks.
  • Works in collaboration with our customers. This can be measured by, for example, but not limited to: accepts responsibility for own actions while taking ownership of department outcomes, proactively seeks opportunities to enhance knowledge in various departments to assist in the smooth delivery of services, mentors team members, ensures smooth process flow and safe environment, demonstrates good judgment, critical thinking and fosters service recovery by properly identifying, resolving, and reporting customer issues.
  • Other duties and/or projects as assigned.
  • Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

  • High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
  • Ability to multitask
  • Excellent written and verbal communication skills.
  • Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

  • Bilingual (English/Spanish)
  • Previous experience within health-care registration and/or scheduling
  • Bachelor's Degree
  • Proficiency with insurance eligibility/authorization systems

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.

Apply

Awards We’ve Received

2023

US News & World Report 2023

- HUMC - #1 Hospital in NJ & #5 in NY Metro Area

2023

US News & World Report 2023

- Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ

2023

US News & World Report 2023

- JSUMC - #6 Hospital in NJ

2022
2023

2023 & 2022 Magnet Designations

for 9 HMH Institutions

2022

Newsweek 2022 Best Hospitals USA

- HUMC - #57

2022

Newsweek 2022 America’s Best Addiction Treatment Centers

Blake Recovery Center at Carrier Clinic - #2

2023

Diversity Inc. 2023

Top Hospital and Health Systems

2022

Becker’s Hospital Review 2022

- Top Places to Work in Healthcare

WE KEEP GETTING BETTER

At Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.

STAY CONNECTED

From roles that are right for you to new opportunities, join our talent community and stay up to date with job openings and more.