IT Business Operations Analyst - Digital Technology Services Jobs in Edison at Hackensack Meridian Health

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Digital Technology Services (DTS) Business Operations Analyst plays a critical support role within the DTS department by supporting key aspects of reporting and data analysis at Hackensack Meridian Health (HMH). Responsible for gathering report requirements, building and maintaining reports and dashboards, and assisting with strategic initiatives related to process improvement and resource planning. Will develop a strong foundation in operational analytics, stakeholder engagement, and digital transformation within a healthcare Information Technology (IT) environment.

Responsibilities

A day in the life of an Digital Technology Services (DTS) EPIC Digital Specialist at Hackensack Meridian Health includes:

• Serve as a key resource for building, updating, and maintaining operational reports and dashboards that support transparency and decision-making across DTS. 
• Gather reporting requirements from DTS stakeholders through interviews and collaborative sessions. 
• Assist in translating reporting data into actionable outputs.
• Perform data validation through quality checks to ensure accuracy and integrity of reports.
• Assist in monitoring workforce management data and reconcile discrepancies, including but not limited to DTS time tracking data. 6. Collaborate with DTS leadership to prepare recurring and ad hoc reports.
• Assist in documenting and visualizing business processes to support process improvement initiatives.
• Support the collection and analysis of Key Performance Indicators (KPI) to monitor DTS team effectiveness and progress.
• Help identify trends and/or gaps in data and provide recommendations for improvement and optimization under the guidance of senior management. 
• Participate in quarterly and annual strategic planning discussions by contributing relevant data and insights. 
• Other duties and/or projects as assigned. 
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree in information technology, business administration, or other relevant area of study. 
• Minimum of 1 or more years of experience in data analysis and modeling, preferably in business operations, healthcare, or IT.
• Ability to create requirements specifications in both technical and user-friendly language.
• Ability to conduct research into issues as required.
• Highly self-motivated and directed. 
• Strong attention to detail and ability to troubleshoot data and reporting issues. 
• Team-oriented and skilled in working within a collaborative environment.
• Strong interpersonal, verbal, and written communication skills.
• Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Experience generating insights from analysis on large data sets to drive business decisions.
• Experience collaborating with multiple stakeholders across organizational boundaries. 
• Experience in data analysis with intermediate/advanced Google Workspace skills. 
• Passion for the intersection between healthcare, technology, and analytics.

Licenses and Certifications Preferred:

• Information Technology Infrastructure Library (ITIL) Foundations.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Compensation
Starting at $82,513.60 Annually

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.