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Emerg Dept Hospitality Partner-PT-Day Jobs in Borough of Neptune City at Hackensack Meridian Health

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Emerg Dept Hospitality Partner-PT-Day

JERSEY SHORE UNIVERSITY MEDICAL CENTER Borough of Neptune City, New Jersey
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  • Requisition # 2024-147672
  • ShiftDay
  • StatusPart-time with Benefits

Overview

“Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.” 

Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more including a Generous sign on bonus!!!!

The Emergency Department Hospitality Partner serves as a representative of Hackensack Meridian Health Patient Experience, Food & Nutrition, and Environmental Service departments inside the hospital's Emergency Department. The primary focus of the ED Partner is to be the key liaison of support services within the Emergency Department. He/she is responsible for maintaining a clean, comfortable, and welcoming environment in the ED waiting areas, public restrooms, and Admit Pending Units. In addition, he/she is responsible for monitoring and serving meals meals provided to patients in the Emergency Department. To ensure patient satisfaction, he/she will also interview/round on patients to discuss these key service lines. The ED Partner will greet customers upon entry, consistently police areas inside the ED, tidy/sanitize areas after visitors' departure, declutter hallways and patient areas, monitor supply levels and pantry stock, and restock or replenish as needed. This position has a strong focus on Customer Service and Communication skills, and requires a demonstration of professionalism and empathy in a sensitive environment. The ED Hospitality Partner must develop and maintain close relationships with clinical staff and Nursing Operations Manager within the Emergency Department. This would include assisting in decluttering the Emergency Department (beds/stretchers, linen, etc.).

Responsibilities

Environmental Services (25%)

  • Responds to calls for housekeeping problems such as spills and specific departmental needs.
  • Maintaining stock of paper and cleaning supplies.
  • Policing public restrooms, stocking toilet paper and paper towels as needed. 
  • Provide communication between clinical staff and Environmental Services.

Food & Nutrition (25%) 

  • Provide communication between clinical staff and Food & Nutrition, specifically with monitoring patient diet orders.
  • Police pantries and restock pantry items as needed.

Patient Dining Associate Patient Partner (25%)

  • Provides quality customer service to customers by providing one-on-one attention to detail.
  • Proactively round on patients to explain patient diets.
  • Handle immediate service recoveries and triage concerns to appropriate departments/clinical partners.
  • Prioritize patients with extensive hold times to ensure they are as comfortable as possible.

Other (25%)

  • Assist in decluttering the Emergency Department by removing stretchers in hallways, removing equipment from hallways from hallways or patient areas. 
  • Build and maintain relationships with support services and clinical team members to ensure patients have a seamless experience in the Emergency Department. 
  • Other duties and/or projects as assigned.
  • Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

  • High School diploma, general equivalency diploma (GED), and/or GED equivalent programs or equivalent experience.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.

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Awards We’ve Received

2023

US News & World Report 2023

- HUMC - #1 Hospital in NJ & #5 in NY Metro Area

2023

US News & World Report 2023

- Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ

2023

US News & World Report 2023

- JSUMC - #6 Hospital in NJ

2022
2023

2023 & 2022 Magnet Designations

for 9 HMH Institutions

2022

Newsweek 2022 Best Hospitals USA

- HUMC - #57

2022

Newsweek 2022 America’s Best Addiction Treatment Centers

Blake Recovery Center at Carrier Clinic - #2

2023

Diversity Inc. 2023

Top Hospital and Health Systems

2022

Becker’s Hospital Review 2022

- Top Places to Work in Healthcare

WE KEEP GETTING BETTER

At Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.

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