Communication Cust Serv Oper- Per Diem- Night

RARITAN BAY MEDICAL CENTER- PERTH AMBOY Perth Amboy Requisition # 2022-111785 ShiftNight StatusPer Diem Weekend WorkEvery Weekend HolidaysFour of 6 On CallNo On-Call Required Shift HoursNight Address530 New Brunswick Avenue, Perth Amboy, 08861

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Operates an Infinity Ultracomm/G-3 Communication Network engaged in providing services for Raritan Bay Medical Center to include Perth Amboy and Old Bridge Divisions.


  • Operates an Amtelco Infinity/G-3 communication call center engaged in providing services for Raritan Bay Medical Center to include Perth Amboy/Old Bridge Divisions and Physicians Answering Service.
  • Answers incoming Medical Center calls to Include internal and external calls for Perth Amboy and Old Bridge Division. Screens calls according to Medical Center policies.
  • Answers Physicians Answering Service calls with answer phrase displayed on screen, types messages given by caller, dispatches messages by calling physician/office and patching physicians/patients.
  • Uses Directory for both Divisions, Physicians Accounts, Physicians Office Numbers, Beeper Numbers and other Directory listings.
  • Dials outgoing calls for in-house personnel that cannot dial directly and screen calls as required.
  • Uses Network Paging System to beep In- house personnel, administrative personnel and physicians on answering service.
  • Overhead Paging
  • Digital Pagers
  • Alpha Numeric Messages to Pagers & Cell Phones
  • Handles patient information calls after hours, in accordance with Hospital policies. Follows HIPAA regulations ensuring patient confidentiality.
  • Answers Service Consultation line, takes consult information then notifies the physician on-call according to the specialty and service schedule.
  • Process calls for Language Interpreter, Obtains information then contacts outside company or in-house interpreter. Completes form to include name of caller language needed and interpreter's number. Maintains and accurately updates information.
  • Maintains and updates specials accurately with information requested by physician which includes doctor on-call, office hours and a covering physician.
  • Assures all messages taken are dispatched to the physician/office accurately. Locates physician which includes doctor on-call, office hours and covering physician.
  • Takes changes for permanent information.
  • Hospital Directory: updates &deletions
  • Answering Service: changes in account information.
  • Completes tickets for on-call personnel, Renal and for international calls. Responsibilities during emergency situation
  • Initiates codes by paging overhead, beeping on-call personnel and notifying the appropriate departments.
  • Completes forms for Code Blue, Code Red, Code Heart, Rapid Response, Code Stroke, Code Green, Code Orange, Code Elopement, Disaster and Bomb Threat.
  • Responds to Code Red by reading printout on screen with location, calling fire department on direct line and notifying appropriate department.
  • Recognizes and reports malfunction of equipment in need of repair.
  • Reports system problems with Verizon, Avaya, Amtelco, USA Mobility to supervisor or telephone coordinator.
  • Notifies physician when office number is not forwarded to service. Calls Verizon to assist with call-forwarding problems.
  • Maintains Ultra Comm to ensure lines are idle and ready to transmit. Monitors Fax Machine to ensure accurate transmission of on-call schedules.
  • Performs other assignments as requested by Communications Supervisor.


  • High School or equivalent education and experience.
  • Must include customer service relations experience, typing skills of 30 wpm, one year experience with a central computer/communication based system.

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