Bed Placement Ambassador


RARITAN BAY MEDICAL CENTER- OLD BRIDGE Old Bridge Requisition # 2021-100959 ShiftNight StatusPart-time with Benefits Weekend WorkEvery Other Weekend HolidaysEvery Other Holiday On CallNo On-Call Required Shift HoursNight AddressOne Hospital Plaza, Old Bridge, 08857

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Overview

To ensure all patients have a positive experience while at Raritan Bay Medical Center by offering friendly, courteous and confidential assistance.   Maintains accurate information on each patient to facilitate the patient encounter which directly impacts the timely reimbursement to the Organization.   Utilizes automated systems to expedite patient processing including, scheduling, registration, order entry, insurance verification and bed placement.  Works with others to support a team environment.  

Responsibilities

  1. Provides customer relations services through initiating and maintaining effective  communication  with  patients and / or  families:
  2. Presents self in an approachable, non threatening manner greeting patients and their families whether in person or over the phone.
  3. Utilizes the Pride and Caring standards and principles with all communication interactions. This is to include patients, families, physicians, physician offices and all other   healthcare professionals. 
  4. Answers phones and provides routine information to callers 
  5. Assist in helping patients move through the hospital system.  Is consistently available to act as a liaison between patients, their families and hospital personnel
  6. Knows the informal policies and procedures and practices necessary to function in a specific area. Is aware of the role of the position and its potential impact on the overall working unit.
  7. Maintains a working relationship with physician offices
  8. Relays information to patients as needed, keeping patients and families informed.
  9. Consistently maintains ability to prioritize and complete Registration/
    Scheduling/Bed Placement functions in all assigned areas in an accurate and timely manner.
  10. Interviews patients in person, by phone or family members to obtain accurate information.
  11. Verifies  and  enters  complete  and accurate  patient information  to include demographic, employment and financial information 
  12. Ensures  each patient is assigned only one Medical record Number
  13. Directly responsible for  assisting  patients/ families  with completion of all required forms and obtaining required signatures 
  14. Assigns Diagnostic and Procedure codes to the account through the computer system for bill processing and reimbursement. 
  15. Obtains copies of both sides of insurance cards as required by the State of New Jersey
  16. Directly   responsible for upgrading and managing accounts from pre admits and temporary status to active for all services to assure timely bill processing.
  17. Enters physician orders in the Invision system which interfaces to lab and ancillary department systems to inform these departments of test ordered.
  18. Directly responsible for verifying all payers for benefits and pre-certification requirements.   
  19. Responsible for completing HDX and internet to verify all insurances for all services. 
  20. Verification response is reviewed and information correctly entered 
  21. Responsible for contacting insurance companies to obtain pre- certification/ referrals as required by patient’s health insurer for services to be rendered. 
  22. If patient has Medicare as their primary insurance, registrar must fill out MSP questionnaire, obtain signatures on Medicare notification form and give patient a copy of Medicare form. 
  23. All outpatient Medicare patients will have their services checked for medical necessity through the 3M application utilizing ICD9 codes and the appropriate CPT codes.  
  24. Responsible for completing verbal confirmation on missing diagnosis from physician.
  25. Responsible for screening all  self pay patients for Medicaid or completing pre screening  for coverage  through the State Funded  Charity Care program .
  26. Responsible for entering accurate insurance plans entered with correct ID to assure timely reimbursement to the hospital for services 
  27. Evaluates eligibility for alternative sources of financing and makes payment arrangements, such as State Funded Uninsured Program.
  28. Collects, at the time of service, payments, issues, receipts and prepares cash settlement records for the hospital cashier from all areas. 
  29. Document Activity
  30. Copies, collates and distributes charts appropriately for each area. 
  31. Prints forms and labels as required. Prepares ID bands as needed. Measurement Criteria:  Observation
  32. Maintains  all required documentation per hospital policies and procedures and regulatory requirements: 
  33. ER log book: Manually  documents  all required information  patient name, account number, age, sex, treating dx, mode of arrival, physician and  time for each
  34. Death Book : manually  documents  all required information following hospital policy in regard to  release of bodies

Qualifications

EDUCATION and/or EXPERIENCE/QUALIFICATIONS

  • High School diploma or equivalent
  • 1 year experience required in a similar service oriented industry. 1-2 years related work experience: medical insurance coverage, medical terminology and basic computer skills.

 

Our Network

Hackensack Meridian Health (HMH) is a Mandatory COVID-19 and Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.