Courier Dispatcher


HMH HOSPITALS CORPORATION Neptune Requisition # 2019-70860 ShiftDay StatusPer Diem Weekend WorkWeekends as Needed HolidaysAs Needed On CallNo On-Call Required Standard hours per week19 AddressCORPORATE

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Overview

How have you impacted someone's life today? At Hackensack Meridian Health our teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career, all within New Jersey's premier healthcare system.

Responsibilities

A day in the life of a Courier Dispatcher at Hackensack Meridian Health includes: 

  • Works with job assignment software, ensure system is used to fullest potential to track all (scheduled stops, routine requests, and STAT) requests. Confirms system visibility of: job assignment, location stop, special handling instructions, and location drop offs
  • Responds to customer inquiries and needs in a timely manner, serves as an intake person to respond to customer complaints
  • Oversees and dispatches service assignments, tracks couriers and delivery performance and reports concerns to department supervisor and manager. Provides issue resolution
  • Uses computer to assign jobs, retrieve mapping/location information for couriers
  • Manages emergency situations for couriers; acts as a liaison between courier and emergency services
  • Data Management and Analytics: Track, analyze, and report on relevant data and metrics as needed and/or requested. Develop, recommend and/or implement actions or process improvements as appropriate  
  • Manages daily services by reviewing route performance logs and proactively responds to situations that impact customer service
  • Other Duties as Assigned: Complete all other assigned duties and projects in a timely fashion

Qualifications

  • High School Diploma or GED Requied.
  • Good communication and Customer Service skills required.
  • Valid NJ Drivers license and clean driving record required
  • Must be able to lift, bend and stand for long periods of time

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Our Network

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.