Patient Account Representative

JFK MEDICAL CENTER Lakewood Requisition # 2021-100096 ShiftDay StatusFull Time with Benefits Weekend WorkNo Weekends Required HolidaysNo Holidays Required On CallNo On-Call Required Shift Hours8:30am - 5pm Address1195 Airport Road, Lakewood, 08701

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How have you impacted someone's life today? At Hackensack Meridian Health our teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career, all within New Jersey's premier healthcare system.

We are looking for an analytical problem solver to join our team as a Patient Account Representative. In this role, you will be responsible for investigating aging account balances and driving the accounts receivable process. This team interacts directly with various teams internal to Hackensack Meridian Health and external payors (insurance companies) to ensure we receive accurate payment in a timely manner. 


A day in the life of a Patient Account Representative at Hackensack Meridian Health includes:

  • Review end of month aged trial to calculate outstanding insurance balances. Communicates any discrepancies to leadership for review.
  • Idenitfy reason for denials on claims. Communicate with payors to resolve denial cases.
  • Collaborate with various internal Hackensack Meridian Health teams to capture additional information to ensure optimal payment.
  • Process all rejected and suspended claims in Nthrive/Xclaim claim scrubber.
  • Participate in additional departmental projects as assigned.


Education, Knowledge, Skills and Abilities Required:

  • High school diploma or equivalent required. 
  • 1 year of experience working within healthcare or patient financial services.
  • Strong communication skills; comfort with phone calls and emails with both internal teams and external insurance companies
  • Strong time management, organizational, and technological skills.

Education, Knowledge, Skills and Abilities Preferred:

  • 3 years of healthcare billing experience in a hospital setting is preferred. In lieu of billing experience we are willing to substitute with an Associates/Bachelor’s Degree.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Our Network

Hackensack Meridian Health (HMH) is a Mandatory COVID-19 and Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.