Accounts Receivable Supervisor

HMH HOSPITALS CORPORATION Hackensack Requisition # 2020-87913 ShiftDay StatusFull Time with Benefits Weekend WorkNo Weekends Required HolidaysNo Holidays Required On CallNo On-Call Required Shift Hours8:30am - 5pm Address60 Second Street, Hackensack, 07601

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How have you impacted someone's life today? At Hackensack Meridian Health our teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career, all within New Jersey's premier healthcare system.

The Accounts Receivable Supervisor oversees the day to day activities of the Patient Accounting Department. This position ensures that all electronic billing (uploading/downloading) and reporting is handled in the appropriate time frames and established procedures. This position is also responsible for maintaining and upgrading the current financial system (HCS), the billing system (Gaffey) as well as numerous insurance websites. This position is also responsible for assigning certain duties to employees and ensuring that new employees are equipped with the necessary knowledge, equipment, tools, supplies and applications in order to perform adequately in their new role. The Supervisor maintains and monitors time and attendance records to ensure accuracy and proper staffing.


  • Will assist cash postings and follow all procedures when there is an absence/additional help is needed in any one position
  • Researches offset/negative balance insurance remits as well as calling insurance carriers for missing or invalid check information.
  • Reviews and ensures that daily cash posting and reporting activity has run according to established schedules.
  • Retrieves online insurance remittance advices from carrier websites, printing, and cash posting to accounts receivables.
  • Attends all required meetings to establish a plan of action, training.
  • Responsible for establishing all requirements needed for specific departments to perform their daily functions.
  • Responsible for testing all functions to ensure proper functionality from previous systems to new.
  • Training of entire staff and outside departments on system use as well as continuing support for issues and additional online help sessions.
  • Maintains financial system user authorization files, tables as well as adding new user functions.
  • Works closely with assigned system representatives to ensure that claims are properly coded, demographics correct, as well as any insurance changes that are implemented.
  • Completes additional projects or tasks as assigned by the Corporate Director.
  • Reviews and ensures that daily electronic upload/download of billing and reporting activity has been run according to established procedures.
  • Reviews and ensures that daily state required files are uploaded, corrected and sent to the appropriate state department for statistical reporting.
  • Consistently works with staff to prevent accumulations of accounts that error by the electronic billing system.
  • Responsible for overseeing that their team is kept up-to-date with the continuing changes in payor rules and regulations including contract negotiation enhancements.
  • Provides team with training and assistance.
  • Provides training and makes sure everyone on there team is offered the same training to perform their daily functions.
  • Works closely with both the billing system team leaders, and the clearinghouses to ensure that claims are properly billed and reimbursed correctly.
  • Performs job functions and follows all procedures when there is an absence in any one position.
  • Responsible for maintaining all insurance websites and their authorities for out staff and outside departments.
  • Monitors staff interactions with all outside parties.
  • Ensures that communications are appropriate and are done so while maintaining our service excellence culture.
  • Orients new staff personnel regarding departmental policies and procedures.
  • Provides annual written evaluation in a timely manner to address work performance, identify learning needs, sets mutual goals and address employee achievements.
  • Maintains a fair, competent, and objective demeanor and monitors on a daily basis their team’s performance and identifies areas where improvement may be needed, documents and councils appropriately.
  • Institutes appropriate corrective action in a timely manner, when needed.
  • Facilitates open communication within the department and with other departments.
  • Demonstrates discretion in conversations with staff, patient, and visitors in order to maintain confidentiality at all times.


  • 5-6 years billing experience, good analytical skills, & good decision making.
  • High School Diploma or Equivalency, College is preferred.

  • Excellent PC skills. Microsoft Excel, Word, Outlook, HCS Financial, Caremedics, & some computer data programming preferred, etc.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory COVID-19 and Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.