Dir, High Reliability
The Director, High Reliability/Patient Safety is a highly visible champion of the HMH commitment to Patient Safety and High Reliability. This role will work in direct partnership with HMHs Patient Safety Officer and report to the HMH Chief Quality Officer to provide leadership and development to HMH staff. Charged with developing a culture of safety first and to continuously improve safety, timeliness, effectiveness, efficiency and patient centeredness of healthcare services to all patients. Creates and maintains visible and effective cross-functional working relationships, collaborating with HMH physicians, clinicians, Human Resources, leaders, and other team members to ensure the principles of collaboration, courage, compassion and creativity are embedded within the culture of safety and effectiveness at HMH.
Responsible for ensuring the delivery of impactful HRO training to all HMH team members and physicians to create an environment in which potential problems are anticipated, detected early, and virtually always responded to early enough to prevent catastrophic consequences.
As part of the Executive Team, the Director of High Reliability and Safety will make recommendations for and document all policy, process, protocol and procedure improvement. Ensure the business and operating model is focused on delivering results, as well as driving efficiency, increasing productivity and cost savings/reductions to desired targets. As a team leader, create a world class team of reliability coaches who have infectious passion for people and process improvement.
- Share accountability for delivering a high reliability and quality-driven workplace focused on the human experience to ensure clear defined roles and accountabilities that are focused on exceeding expectations while paying attention to the details. Leads the phases of change and transition while building a culture of high trust, high reliability and high performance.
- Applies and reinforces the HRO principles of anticipation. Is preoccupied with failure and has chronic wariness of the unexpected events that can threaten desired performance and is proactive to avoid them. Is sensitive to operations through maintaining situational awareness and paying attention to what happens at the front line or sharp end. Questions assumptions to receive information to make complete decisions.
- Applies and reinforces the HRO principles of containment. Demonstrates a commitment to resilience by developing capabilities to detect, contain, and bounce-back from events that occur. Shows deference to expertise by pushing decision making down and around to the person with the most related knowledge and expertise. Utilizes HRO tools such as daily active management, rounding and huddles.
- Lead a team of internal coaching and training specialists who deliver high reliability training and coaching, policy deployment and implementation
- Develop strategy and policy to support high reliability deployment and sustainment.
- Facilitate proactive patient safety activities to help create facilities that are high reliability organizations, as reflected in reduced errors, elimination of unsafe processes, and increased involvement of staff and physicians toward a culture of safety.
- Grow hospital knowledge regarding quality and high reliability, including the dissemination and implementation of best practices across the facility.
- Encourage facility-wide standardization in targeted process improvement initiatives, and evaluate success through pre-established criteria and measurement tools. Support division-wide standardization of process improvement initiatives through facility adoption and implementation.
- Demonstrate progress in facilities that are embracing high reliability, as reflected in reduced errors, elimination of unsafe processes, and increased involvement of staff and physicians toward a culture of safety.
- Participate in regular analysis of facility quality and risk performance data, and plan steps based on data analysis for ongoing improvement using high reliability concepts and processes
- Facilitate and/or lead clinical process improvement teams as needed to achieve quality and performance improvement goals.
- Serve as a regulatory resource regarding state and federal regulations and standards, including but not limited to CMS, TJC, and CDC. Stay current with NQF, AHRQ, Leapfrog, IHI and other quality performance initiatives.
- M.D. from an accredited medical school with at least 15 years of healthcare experience and eligible for licensure in the State of N.J.
- 8 Years progressive and results oriented experience as a Safety and Quality Executive. Proven track record of excellent application of improvement and patient safety science; experience working with performance improvement tools and methodologies, familiarity with current trends and ability to implement them.
- Competent in statistical and data analysis; experience with data repositories, registries and /or warehouses.
- Expertise in high reliability principles and concepts.
- Working knowledge of performance improvement tools such as LEAN, Six Sigma
- Competent in understanding and applying principles of change management
- Innovative problem solver that will take calculated risks in pursuit of organizational goals.
- Excellent interpersonal style with strong presentation, written and verbal communication skills
- Political savvy and acumen.
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.