Information & Guest Services Representative


JFK MEDICAL CENTER Edison Requisition # 2021-95834 ShiftEvening StatusPer Diem Weekend WorkWeekends as Needed HolidaysAs Needed On CallNo On-Call Required Shift HoursVaries Address65 James Street, Edison, 08820

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Overview

How have you impacted someone's life today? At Hackensack Meridian Health our teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career, all within New Jersey's premier healthcare system.

Our team is seeking an Information & Guest Services Representative to act as the first point of contact for patients and their visitors as they enter our facilities. In this role, you will welcoming guests, respond to requests for visitor passes, provid directions to Medical Center services, answer questions about Medical Center services and policies. This role plays a vital role in setting the tone for a patient's visit at Hackensack Meridian Health and focuses on creating a positive patient experience. 

Responsibilities

As an Information & Guest Services Representative at Hackensack Meridian Health you will:

  • Welcome all guests to the Medical Center by proactively greeting them in a courteous fashion utilizing approachable non-verbal communication. 
  • Remain visible at the information desk with a personal appearance that conveys confidence and professionalism while adhering to the department attire standards. 
  • Respond to requests for directions in an accurate and precise manner. Escort patients to designated areas as needed.
  • Distribute appropriate visitor passes to guests in accordance with the established visitor policy of the patient care area involved.
  • Collaborate with Environmental Services and Plant Operations on service requests necessary to maintain the lobby, immediate external entrance of lobbies, and public bathrooms.
  • Demonstrate knowledge and maintain close working relationships with all departments within the Medical Center in order to provide the best possible service to our guests. 
  • Maintain confidentiality of information in accordance with Medical Center polices and procedures
  • Completes incident report for any event not consistent with the routine operations of the facility (event may include patient, visitor or volunteer). 

Qualifications

Education, Knowledge, Skills and Abilities Required:

  • High school diploma or equivalent
  • Typing ability
  • A minimum of 1 year of experience in front desk / reception position OR hospitality / customer service experience

Education, Knowledge, Skills and Abilities Preferred: 

  • Computer training.
  • Bi-lingual; Spanish preferred. 

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Our Network

Hackensack Meridian Health (HMH) is a Mandatory COVID-19 and Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.