Care Transformation Services (CTS) Director of Network Operations– Neuroscience Services

hmh hospitals corporation Edison Requisition # 2019-67337 ShiftDay StatusFull Time with Benefits Weekend WorkNo Weekends Required HolidaysNone On CallNo On-Call Required Standard hours per week40

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The Director of Neuroscience Operations, Care Transformation Services provides leadership, direction and administration to insure compliance and satisfactory operational follow through and successful closure for established strategic objectives, in addition to ensuring that all quality and economic health care services across the neuroscience network are successfully achieved.

This role will help lead the transformation of operations into an outstanding model for collaboration and teamwork, patient experience and quality outcomes. 

In collaboration with the CTS Vice President, Business Unit 2 and in a highly matrixed partnership with network and local leadership, this role will assist in strategic development, planning and managing operational oversight for network Neuroscience Services and ensuring that the short and long term goals that have been identified for the Neuroscience CTS are carried out successfully.


Essential Generic Job Functions (List in order of importance):

  1. Provide vision, leadership, organization, and direction for continued development of Neuroscience CTS operational standards to ensure continuity across the network.
  2. Ensures integration and coordination of Neuroscience CTS network initiatives across the continuum.
  3. Identifies and acts on growth opportunities, program development and competitive analysis. 
  4.  Executes the Neuroscience CTS strategic plan across the network including planning and directing daily operating activities. Participates in the collaborative development, implementation and on-going management of the operating and growth plans within and across the network.
  5. Ensures compliance with all internal and external regulatory agency requirements across the network.
  6. Works with local and network leadership, the Neuroscience CTS Steering Committee and multiple clinical teams to continually improve operational standards, program development, operating budgets, compliance and services.
  7. Integrates Neuroscience CTS programs and services throughout the network to leverage business, lower costs and operational support to facilitate achievement of the Neuroscience strategic plan. 
  8. Monitors and improves metrics and outcome measures to achieve best operational practices through the network.  Supports achievement of US News and World Report rankings, CMC Star Ratings, Healthgrades and national quality, safety and experience metrics.
  9. Implements Neuroscience CTS strategic plan and updates as necessary including strategic and capital formation and evaluation of technology and innovation and efficient utilization of resources.
  10. Assists in the development of budgets, monitors relevant key financial indicators and performance metric as it relates to changing financial situations.
  11. Tracks, analyzes, and reports relevant data and metrics as needed or requested.  Develops, recommends and implements actions or process improvements.
  12. Supports the assessment of new technologies and innovative approaches to care delivery, assuring patient access to leading edge treatment. Provides financial and operations guidance on equipment and supply selection.
  13. Participates in physician recruitment.
  14. Foster a culture of collaboration and teamwork, with a dedication to patient care and quality outcomes.
  15. Ensures a high level of staff engagement to ensure that the Neuroscience CTS Team operates in a “Best Place to Work” environment.
  16. Other duties and/or projects as assigned.
  17. Adheres to HMH Organizational competencies and standards of behavior


Knowledge, Education and Skills Required:

  1. Masters (MA/MS/MBS/MPA, MBA, MHA) degree in related field preferred.
  2. Minimum of 5-10 years of progressively responsible experience in healthcare operations and service line management within a large integrated health care organization, with at least 7 years in a leadership role.
  3. Extensive budget experience.
  4. Demonstrated leadership capabilities, internally and externally.
  5. Exceptional communication skills and experience with engaging and building relationships with network leadership.
  6. Understanding of the business implications of moving from volume to value-based payment for care.
  7. Knowledge of health care and business metrics, benchmarks, economic engines and standards that drive and/or shape the industry.
  8. Ability to establish and measure various metrics to assess success of the service line.
  9. Demonstrated ability to develop creative, workable strategies and tactics to accomplish goals and objectives
  10. Strong leadership presence, relationship building skills and ability to influence, lead and direct individuals in multiple functional areas and across all levels of employees, management and community leaders
  11. Knowledge of care transformation principles.
  12. Demonstrated analytical ability to identify problems, develop solutions and execute in collaboration with other leaders or constituents.
  13. Ability to develop a high performing team and Steering Committee, articulate vision, create trust, drive the HMH culture and build consensus.
  14. Strong business acumen focusing on results.
  15. A market shaper and innovator within the HMH culture.