Experience Ambassador

OCEAN MEDICAL CENTER Brick Requisition # 2023-124339 ShiftEvening StatusPart-time with Benefits Weekend WorkWeekends as Needed HolidaysAs Needed On CallNo On-Call Required Shift HoursEvening Address425 Jack Martin Boulevard, Brick, 08724
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Overview

Our team members are the heart of what makes us better. 

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. 
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Our team is looking for passionate Experience Ambassadors who are ready to champion patient experience across Hackensack Meridian Health. In this role, you will work as an advocate and liaison between patients and visitors and their care team. Experience Advisors capture feedback through proactive patient rounding and report trends impacting patient experience. Experience Ambassadors utilize resourcefulness, interpersonal and communication skills, and service recovery methods to address patient concerns.

This is a part-time, evening shift position. Evening shifts typically begin at 1:00 pm, with shift length and days varying depending on departmental need and employee availability. Scheduling will be discussed further during interviews. 

Responsibilities

A day in the life of an Experience Ambassador at Hackensack Meridian Health includes:

 

  • Collaborate with Patient Experience team members in identifying trends related to patients' needs or escalating cases as needed
  • Serves as a liaison between patients/visitors and physicians and all team members to enhance communication, promote good working relationships, accomplish assigned duties, and improve the delivery of care.
  • Utilizes resourcefulness, interpersonal skills, and service recovery methods to address patient/visitor concerns prior to discharge.
  • Welcomes and greets patients and visitors to the medical center, provides visitors guidance on current visitor policies
  • Provide assistance to patients and visitors related to parking and navigating across the hospital; escorting patients directly as needed
  • Proactively rounds medical center and uses technology to capture feedback to address patient needs or environmental observations
  • Communicates and promotes hospital policies, procedures, and services and seeks creative solutions to meet consumer expectations

Qualifications

Education, Knowledge, Skills and Abilities Required:

  • High school diploma.
  • 3-4 years experience in a customer-oriented position.
  • Ability to work independently and manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations
  • Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
  • Proficient in Microsoft Outlook and Office.

Education, Knowledge, Skills and Abilities Preferred:

  • Associates and/or Bachelor’s degree.
  • Patient Advocacy Certification.
  • Bilingual a plus.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Our Network

Hackensack Meridian Health (HMH) is a Mandatory COVID-19 and Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.