Senior Client Technologies Specialist


HMH HOSPITALS CORPORATION Neptune Requisition # 2021-97088 ShiftDay StatusFull Time with Benefits Weekend WorkWeekends as Needed HolidaysAs Needed On CallOn-Call Commitment Required Shift Hours8:30am - 5pm Address2020 6th Avenue, Neptune,

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Overview

How have you impacted someone’s life today? At Hackensack Meridian Health our teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career all within New Jersey’s premier healthcare system.

The Senior Client Technologies Specialist will design and configure the end user computing environment for Hackensack Meridian Health (HMH). Primary duties include systems management, Active Directory and Group Policy maintenance, Desktop Operating System design, configuration, and maintenance; problem, procedure, and process analysis and documentation; and project management, mentorship, and complex project task work. Handles tier 1 and 2 incident support.

Responsibilities

A day in the life of a Senior Client Technologies Specialist  at Hackensack Meridian Health includes:

  • Top Project Priorities Milestones: 
    • Complete job assignments for IT Governance projects and IT projects to ensure achievement of established project milestones.
    • Adheres to established PMO project methodologies; Specifically, around defining plan, build, deploy steps and progress to completion.
  • Professional and Behavioral Standards:
    • Consistently live out the commitment to the HMH tenets of service excellence that Customer Centered, Service Focused, Quality Driven, Resource Wise and Growth Oriented. As illustrated in daily interactions with staff, faculty, physicians, patients and their families and others outside of HMH. 
    • Maintains a professional appearance for both themselves and their work environment. 
  • Customer Service and Departmental Goals: 
    • Contributes to the achievement of established department goals and objectives. 
    • Adheres to department policies, procedures, quality standards, and safety standards.
    • Complies with governmental and accreditation regulations.
    • Triages escalation of incidents and requests; resolves/routes to appropriate person/dept.
    • Builds positive relationships with managers and staff in all areas. 
    • Provides a satisfying customer experience by interacting in a kind and pleasant manner.
    • Prioritizes and responds promptly based on severity levels to needs of the customer. 
    • Proactive/timely recognition of opportunities for service recovery to resolve issues.
  • Client Technologies Technical Expertise: 
    • Maintains and documents Active Directory objects and permissions. 
    • Configures, maintains, and documents file shares and permissions.
    • Performs after hours incident support.
    • Analyzes, documents, and publishes device problems and resolutions.
    • Develops processes and framework around device problem management.
    • Maintains license management systems.
    • Configures, maintains, and documents application and operating system patch management.
    • Deploys operating systems images to computers.
    • Maintains system management tools.
    • Configures, maintains, and documents client operating systems.
    • Responds to requests for tier 1 and 2 incident support.
    • Manages tickets for incidents and requests.
    • Packages and deploys desktop applications.
    • Manages IP address assignments. 
    • Installs and deploys applications and hardware. 
    • Reports for emergency response and performs tasks assigned.
    • Organizes and maintains tools. 
    • Creates process maps and related documentation.
    • Proactive client problem detection. 
    • Performs research and development for hardware, applications, and operating systems.
    • Designs, configures, maintains, and documents print server. 
    • Develops client device operating system images.
    • Designs, configures, maintains, and documents end user operating system images.
    • Designs, configures, maintains, and documents enterprise anti-virus tools.
    • Validates client application functionality.
    • Documents and scripts application installations. 
  • As needed, may also assist with any of the following:
    • Responds to requests for tier 1 and 2 incident support.
    • Performs after hours incident support.
    • Analyzes, documents, and publishes device problems and resolutions.
    • Develops processes and framework around device problem management.
    • Maintains license management systems. 
    • Designs, configures, maintains, and documents application and operating system patch management. 
    • Deploys operating systems images to computers.
    • Configures and maintains system management tools.
    • Manages projects from beginning to end. 
    • Creates and develops projects as needed. 
    • Documents procedures.
    • Develops presentations for customers and staff. 
    • Develops, documents, and publishes metrics and reports.
    • Maintains team web site, if applicable.
  • Continuous Improvement and Financial Management:
    • Constantly monitor the work environment for opportunities for improvement and implement improvement initiatives.
    • Help prepare operating, capital and project budgets in support of IT financial workflow.
  • Other duties and/or projects as assigned.
  • Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required: 

  • Bachelor's Degree.
  • Minimum of 3 or more years of IT end user support and systems experience. 
  • Practical knowledge of project management methodologies, tools and practice.
  • Ability to utilize tools to define and track progress of initiative like Sheets and Excel.
  • Ability to collaborate with team members across IT and the enterprise. 
  • Knowledge of HMH Behavioral Expectations for Service Excellence; Utilize Customer Service and Quality principles and theories.
  • Customer services skills, communication skills, critical-thinking skills, judgment, detail-oriented, listening skills demonstrated.
  • Enterprise desktop support, enterprise systems management, Microsoft Active Directory, computing hardware, computing software, troubleshooting skills, independent thinking, problem analysis, technical documentation, project management.
  • Microsoft Enterprise Desktop Support; MacOS Experience; ChromeOS; Microsoft Active Directory and networking services; Ivanti- LanDesk; laptops, mobile devices, printers, telephones, etc. 
  • Demonstrated critical thinking skills related to investigating and resolving customer concerns. 
  • Excellent verbal and written communication.

 Licenses and Certifications Required:

  • ITIL v3 2011 Foundation; Microsoft Windows 7 Configuration; Microsoft Windows 10 Configuration; MacOS Configuration; and/or ChromeOS Configuration Certification(s) are required or must be obtained within one year of hire date.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Our Network

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.