Specialty Pharm Tech Navigator
How have you impacted someone’s life today? At Hackensack Meridian Health our healthcare teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career all within New Jersey’s premier healthcare system.
Specialty Pharmacy Technician Navigator works within assigned clinic to determine patients eligible for prescription services via HMH Specialty Pharmacy. The navigator function will include job functions of an Ambulatory Pharmacy Technician but follow a unique job description. Establish an initial greeting to clinic patients and explain services available via HMH Specialty Pharmacy. Assists with obtaining information necessary for prescription processing, helps prioritize workflow and facilitates delivery of completed prescriptions back to the patient Provide superior customer service via direct patient contact and phone calls, assist in preparing and dispensing medications and supplies, receive patient prescriptions, and review medication list with patient. Ensure high level of customer service and teamwork to provide optimal service. Communicate with clinic staff, clinical pharmacists, liaisons and medication access coordinator/patient advocate on medication prior authorizations. Ensures patient medication educational needs are met by facilitating distribution of medication-related educational materials and coordinates counseling with staff pharmacist where needed. Coordinates and facilitates patient pickup of prescriptions and/or delivery of completed prescription orders to patient care areas. Work together with specialty pharmacy staff to develop analytic reports and dashboards required for URAC, ACHC, and any other specialty pharmacy accreditation.
Provide superior phone service to customers and patients.
o Speak with patients on both incoming and outgoing phone calls.
o Problem solve and triage patient phone calls to pharmacist as necessary.
Assist customers with prescriptions and/or other products.
o Complete special orders to meet customer needs.
o Demonstrate ability to respond to customer/co-worker questions or concerns in an
appropriate and customer-focused manner.
Coordinate and ensure appropriate medication delivery.
o Coordinate delivery of medications supplies and equipment to patients or other areas as
o Complete order taking, verifying proper information.
o Listen to customer concerns.
Assist in the preparation and delivery of medications and supplies as assigned.
o Receive prescriptions from patients; gather customer information per department policy.
o Prepare prescription drug therapy for patients in an accurate and timely fashion in
accordance with all legal requirements, regulatory agencies and Health System Policy.
o Assist the pharmacist in identifying patient problems and issues.
Complete the work of a pharmacy technician as required.
o Cross train and cover department technician areas assigned
Ensures that all technician activities are performed in accordance with New Jersey Board or
Pharmacy regulations, OSHA, and Hackensack Meridian Healthcare Policies and Procedures.
Follows all applicable government regulations including HIPPA
Complies with departmental policies regarding safety, attendance, and dress code.
Other duties as assigned
Knowledge, Education and Skills Required:
1. High school graduate or equivalent.
2. At least three (3) years of previously effective pharmacy technician experience in Hospital,
Retail, or Specialty Pharmacy.
3. Must be comfortable using multiple software programs.
4. Must be organized and possess effective time management skills.
5. Must have ability to communicate clearly and effectively, both verbal and written
6. Detail-oriented (or ability to perform duties with highest degree of accuracy)
Knowledge, Education and Skills Preferred:
1. Specialty Pharmacy
2. Epic/Willow Ambulatory
1. Current New Jersey Pharmacy Technician License in good standing.
1. Advanced Pharmacy Technician Certification.
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.